Vacancy Details

Description

1.0FTE, 37 hours per week

This role will be required to work 3 days on campus as part of the agile working policy and 2 days from home.

An exciting and interesting opportunity has arisen within the Finance and Planning Department at the University of Gloucestershire for an experienced and customer focused Credit Controller with strong credit control, sales ledger and administration skills to add value in a rapidly evolving environment.

The post is located within the Income Team which is responsible for the accurate processing of financial transactions and the maintenance of records for sales ledger and credit control. 

Main objectives of the role include the reduction of aged debt and the mitigation of credit risk through the enhancement and implementation of robust credit control processes in B2C and B2B environments.   

You will be a key member of the team supporting the Financial Operations Manager with analysing the debtor balances and identifying strategies to ensure debtor KPI’s are achieved, taking responsibility for credit control queries and working with the team to deliver a high quality customer service.

You will be proactive with a commitment to continuous improvement and must be responsive to change.  Excellent customer service skills, together with tact and persistence, are essential as chasing overdue balances via in person meetings, telephone and email comms will be a large part of this role.  You will also need to liaise with external legal debt recovery companies, so recent experience of dealing with legal recovery agencies is desirable.

Experience of producing and analysing debt reports is required to assist in monitoring debt levels and to provide information for decision making.  A flexible and committed attitude to delivering accurate sales ledger services will also enable you to contribute to the success of the team.

Good IT skills are essential and you must have excellent organisational skills, be able to work under pressure, prioritise workloads and meet tight deadlines. 

Good knowledge and understanding of finance ERP systems (Agresso) would also be beneficial. 

Key Contact

If you have any further questions about the position please contact the Finance Operations manager (Marcus Stoneham) on mstoneham@glos.ac.uk

How to apply

To apply please click on APPLY at the bottom of this page, you will be asked to submit a CV along with a Supporting Statement that addresses how you meet the essential criteria.  CVs alone will not be considered.

Key Dates

Closing Date: 30 September 2025

Interviews Date: to be confirmed

We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.   

The University is committed to building a diverse and inclusive staff community and welcomes applications from currently under-represented sections of our workforce. We are proud to be a Disability Confident Leader, guaranteeing an interview to everyone who meets the definition of disability set out in the Equality Act 2010 and the essential criteria contained within the person specification.