Description
LTI Technologist - Health & Social Care
Fixed Term Contract until 31st July 2023
Based at Oxstalls Campus, Gloucester
1.0 FTE
The Library, Technology and Information (LTI) Service department are seeking to recruit a LTI Technologist (Health and Social Care) to work in our IT Operations team.
The LTI Technologist (Health and Social Care) is a post that forms part of the first-line service of LTI. The postholder provides a range of IT & technology enhanced learning support across the School of Health and Social Care, primarily focused on supporting the technology, staff & students within our blended learning nursing programmes.
The postholder will take responsibility for resolving technical IT problems, delivering IT & technology enhanced learning training to academic colleagues, promoting the use and best practice of virtual classroom technology and supporting Learning Analytics systems and Virtual Reality technology.
Key Skills:
IT Training & First Line Experience – You’ll need to have significant experience of working within the area of First Line IT with a working knowledge of Windows, MacOS & Office 365 technologies. As well as undertaking First Line IT tasks, you’ll be providing technical training on how best to use the resources & virtual classroom technology available, so a patient & supportive approach with a dedication to improving the skills of others is important.
Organisation & Workload Management – You will need to be effective at working on tasks both within a team and on your own using your own initiative. You will have responsibility for School based IT projects and need to have the ability to ensure these projects are delivered on time and to requirements. You will need to be able to prioritise your workload and adapt to any unforeseen circumstances.
Communication & Teamwork – In the role you will be in regular contact with IT Technicians, skilled IT specialists as well as technical (and non-technical) University staff and students. The ability to communicate effectively to all of these people is essential.
Enthusiastic Approach – An enthusiastic approach with a dedication to service improvement & user experience is key to this role. You will have a customer focused mind-set with a passion to troubleshoot issues & develop solutions.
Experience of troubleshooting IT problems & providing technical training in a similar customer-facing role would be beneficial.
Full details available in the attached Job Description. This position is available for a start as soon as possible.
For an informal discussion about the role, please contact Dave Griffey, IT Operations Manager on dgriffey@glos.ac.uk
Closing date: Monday16th November 2020
Interview date: TBC
The University understands the benefits of recruiting a diverse range of people and we select the best possible on merit alone. We welcome applications from under-represented sections of the community.
We are proud to be a Disability Confident Leader, guaranteeing to offer an interview to anyone who meets the definition of disability set out in the Equality Act 2010 and who meets all of the essential criteria contained within the person specification.
Please download and save the Application for Employment Form to your computer. You will need to complete this form as part of the online application process. Your application will not be considered without this form.