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Helpzone Advisor x 2 Fixed Term (INTERNAL ONLY)

Vacancy Details

Salary: Grade 6 £27,511 - £32,817 pro rata
Job Type: Support
Closing Date: 01/31/2020
Date Posted: 01/23/2020
Reference: S1726


Helpzone Advisor (Internal Only), 0.8 FTE

Two temporary roles – 0.8 FTE - 29.6 hours per week working either:

·       Monday, Tuesday, Wednesday, Thursday until July 2020

·       Monday, Tuesday, Thursday & Friday until December 2020 or earlier return of the postholder

An exciting opportunity has arisen to join our Student Services Helpzones.  We are seeking to appoint two effective and highly customer-focused Student Advisers to work within our Student Services Helpzones within the Student Services Department.

The Student Services Helpzone service acts as a highly accessible conduit for students to access independent advice and guidance for academic or welfare issues that affect their ability to study and realise their potential.

As a front of house member of staff you will be responsible for providing effective responses to queries from students, University staff and the wider community.

The successful candidates will have previous recent experience of working with students, providing advice & guidance, together with excellent interpersonal and communication skills. Customer focus, flexibility and organisational skills are essential along with a willingness to provide students with an excellent experience.

To informally discuss the role, please contact Liz Rudge (Head of Student Advice and Guidance) on 01242 714931 or e-mail:

Closing Date: Friday 31 January 2020

Interview Date: Week commencing 10 February 2020 

The University understands the benefits of recruiting a diverse range of people and welcome applications from under-represented sections of the community. 

Please download and save the Application for Employment Form to your computer. You will need to complete this form as part of the online application process. Your application will not be considered without this form.


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