IT Operations Manager
Vacancy Details
Summary | |
---|---|
Salary: | Grade 7 £33,199 - £37,345 per annum |
Location: | PARK CAMPUS |
Job Type: | Support |
Closing Date: | 08/09/2019 |
Date Posted: | 13/08/2019 |
Reference: | S1683 |
Description
The Library, Technology and Information (LTI) Service are
seeking to recruit an IT Operations Manager to oversee and lead the day-to-day
operational activities of the IT department, ensuring that systems, services,
and infrastructure work reliably.
They will be an adaptable and proactive individual, with
their finger on the pulse of service delivery, with responsibilities including
monitoring and resolving system issues.
Supported directly by the Service Desk, Senior Technicians
and the Technical Delivery Co-ordinator, this role will involve you working
with key stakeholders from within the LTI Service and from across the business.
We have fun, and we work hard. We want passionate people who
go the extra mile to succeed and add to the University’s success. We work at
pace, and are agile in our delivery. The successful individual will need to
remain calm whatever the size of the challenge.
The work will be varied; you'll work on a multitude of
different projects, be responsible for our ITIL processes, enhance delivery
through Transition to Operations, and will directly support student experience
and the IT strategy.
Key Skills:
IT Performance Management – You’ll be responsible for
ensuring performance against our SLAs.
Communication – You’ll need to demonstrate anability to communicate
clearly with deep technical specialists and non-technical business leads,
especially at times of increased tension.
Coordination and Negotiation – You’ll be working with
stakeholders across the business, leading the outage planning for IT systems.
You’ll need to be able to plan, have an eye on the detail, and be able to build
in flexibility.
Breadth of IT Experience – you’ll be managing the Change
Control process, which will expose you to everything in the IT stack from compute
and storage infrastructure through to our Virtual Learning Environment.
Team Player – LTI Services is a converged Library and IT
service, you’ll be working across these disciplines to ensure we a seamless and
student-focused service.
Problem Solving – Not every challenge has an obvious answer.
You’ need to be able to work through problems, analyse impacts, and take
risk-based decisions in order to maintain service provision.
Leadership – You’ll be supporting and mentoring colleagues,
providing guidance, developing policies, enhancing morale and building trust.
Ultimately, you’ll help ensure our IT systems are reliable
and available.
Full details available in the attached Job Description.
1.0 FTE – 37 Hours per week.
This position is available for a start in October 2019 or as
soon as possible thereafter.
Closing Date: Sunday 8th September 2019
Interview Date: w/c 9th September 2019
The University understands the benefits of recruiting a
diverse range of people and welcome applications from under-represented
sections of the community.
Please download and save the Application for Employment Form
to your computer. You will need to complete this form as part of the online
application process. Your application will not be considered without this form.