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IT Operations Manager

Vacancy Details

Salary: Grade 7 £33,199 - £37,345 per annum
Job Type: Support
Closing Date: 09/08/2019
Date Posted: 08/13/2019
Reference: S1683


The Library, Technology and Information (LTI) Service are seeking to recruit an IT Operations Manager to oversee and lead the day-to-day operational activities of the IT department, ensuring that systems, services, and infrastructure work reliably.

They will be an adaptable and proactive individual, with their finger on the pulse of service delivery, with responsibilities including monitoring and resolving system issues.

Supported directly by the Service Desk, Senior Technicians and the Technical Delivery Co-ordinator, this role will involve you working with key stakeholders from within the LTI Service and from across the business.

We have fun, and we work hard. We want passionate people who go the extra mile to succeed and add to the University’s success. We work at pace, and are agile in our delivery. The successful individual will need to remain calm whatever the size of the challenge.

The work will be varied; you'll work on a multitude of different projects, be responsible for our ITIL processes, enhance delivery through Transition to Operations, and will directly support student experience and the IT strategy.

Key Skills:

IT Performance Management – You’ll be responsible for ensuring performance against our SLAs.

Communication – You’ll need to demonstrate anability to communicate clearly with deep technical specialists and non-technical business leads, especially at times of increased tension.

Coordination and Negotiation – You’ll be working with stakeholders across the business, leading the outage planning for IT systems. You’ll need to be able to plan, have an eye on the detail, and be able to build in flexibility.

Breadth of IT Experience – you’ll be managing the Change Control process, which will expose you to everything in the IT stack from compute and storage infrastructure through to our Virtual Learning Environment.

Team Player – LTI Services is a converged Library and IT service, you’ll be working across these disciplines to ensure we a seamless and student-focused service.

Problem Solving – Not every challenge has an obvious answer. You’ need to be able to work through problems, analyse impacts, and take risk-based decisions in order to maintain service provision.

Leadership You’ll be supporting and mentoring colleagues, providing guidance, developing policies, enhancing morale and building trust.

Ultimately, you’ll help ensure our IT systems are reliable and available.

Full details available in the attached Job Description.


1.0 FTE – 37 Hours per week.

This position is available for a start in October 2019 or as soon as possible thereafter.


Closing Date: Sunday 8th September 2019

Interview Date: w/c 9th September 2019


The University understands the benefits of recruiting a diverse range of people and welcome applications from under-represented sections of the community.

Please download and save the Application for Employment Form to your computer. You will need to complete this form as part of the online application process. Your application will not be considered without this form.


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