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Servicedesk Analyst

Vacancy Details

Salary: Grade 5 £24,028 - £26,243 per annum
Job Type: Support
Closing Date: 08/11/2019
Date Posted: 07/25/2019
Reference: S1655


1 x LTI Service Desk Analyst; Permanent Full-time.  Based at Oxstalls Campus.

The Service Desk Analyst is a post that forms part of the first-line service of Library, Technology and Information Service

The Service Desk Analyst is a member of the Technical Delivery Team and provides the initial point of contact for all University Staff and Students. The Service Desk Analyst will log all requests on the University Service desk solution providing technical support to users in an efficient and accurate manner and where possible will resolve on first contact. You will have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

The successful candidate will have exceptional customer service skills and the ability to prioritize task and meet deadlines. They will also possess good interpersonal skills and the ability to work using their own initiative.

Experience in a similar role would be beneficial.

Closing Date: Sunday 11th August 2019

Interview Date: w/c Monday 19th August 2019

The University understands the benefits of recruiting a diverse range of people and welcome applications from under-represented sections of the community.

Please download and save the Application for Employment Form to your computer. You will need to complete this form as part of the online application process. Your application will not be considered without this form.


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